Support and FAQs
Jigsaw Meeting’s Customer Assist program is here to help with any questions or challenges our customers might have. Our Customer Assist team is available from 8:00am to 8:00pm EST.
Our team is experienced in managing customer account concerns and challenges and will work with you until you are completely satisfied that your issues are resolved.
Jigsaw Meeting requires two very commonly used programs Adobe's® Flash® Player 10 or greater and Java®. If you don’t have these please click on the links below to update your computer.
Jigsaw Meeting is an organization that has developed a web-based interactive, collaborative solution. This solution provides companies a means to strategize, teach, collaborate, and meet with customers and staff virtually and interactively. Jigsaw Meeting is a privately-owned company based north of Atlanta, Georgia, owned by a group of executives who have flown millions of miles to meet face-to-face with customers, prospects, and staff, and who believe that by utilizing specific technology you can effectively meet face-to-face in a virtual world.
A solution that allows your computer screen to be divided into multiple panes so you can view, interact, and strategize with others during a web meeting. Each pane has multiple capabilities, including seeing the presenter, viewing and manipulating the presentation materials, numerous communication tools, 3D models, videos, noteboards, whiteboard, and instant quizzing/polling options.
Jigsaw Meeting is an interactive web meeting solution. There are no executable downloads required to share your desktop or applications. Everything is provided through our secure servers which significantly reduces lag time. Unlike the computer-based web conferencing systems, the presenter has multiple tools available and the attendees/participants have the ability to review data, information, 3DS models, videos, and other information independent of the presenter or other attendees. The ability to video and text chat, independently move forward in the presentation, manipulate the data and models during the presentation, group and individual noteboards and whiteboards for strategic meetings, with Adobe® PDF capability, all add to the engagement and interaction in a Jigsaw meeting.
Yes. Jigsaw Meeting provides the ability to brand your company name to the application. We can utilize your company logo and corporate colors to design your meeting application.
To find out more about Jigsaw Meeting please call 877.571.0004
Subscribing to Jigsaw Meeting
You can subscribe directly from our website through several links that will take you to a purchase screen. We accept most major credit cards. You simply identify the subscription plan that best fits your company needs and follow the step by step instructions. Your credit card will be charged monthly unless you have chosen a prepaid plan which can save you money. You can also opt for us to invoice your company each month. If you choose the invoice option, payment is due within 20 days of invoicing.
Our state-of-the-art technology encrypts data traveling between your computer and our server, making it virtually impossible for anyone to access your account information. We use SSL, the most trusted method of securing Internet transactions today. We are also PCI compliant to ensure all data is secured.
At this time we do not charge sales tax.
Jigsaw Meeting is licensed by named hosts and a set number of attendees per host. The three different levels of attendees are host, presenter, attendee. Only named hosts can schedule a meeting. The host can have multiple presenters in a meeting, who will have rights and access to add data to the meeting. There can also be multiple attendees in the meeting. The attendee has the capability to view and manipulate certain data provided in the meeting by either the host or presenters.
Jigsaw Meeting is licensed by named hosts and a set number of attendees per host. The subscription your company purchased, determines the number of attendees that can join a meeting. Any subscription can be upgraded immediately to add more attendees.
Multiple subscription plans are available. If your company chooses one plan and discovers that you need more host and/or attendee accesses, you can always upgrade to the next package. Jigsaw Meeting will also work with your company to identify your specific needs and will build a customized subscription package, if necessary.
No. Jigsaw Meeting utilizes VOiP for the audio portion of your sessions. You can utilize conference numbers should your company choose, but our recommendation is to utilize our complete technology package and ultimately save costs. To utilize VoIP effectively, we recommend the use of headsets that can be plugged into your computer for noise and feedback cancellation and to ensure better sound quality.
Jigsaw Meeting will do a complete system check of your computer when you sign in for the first time. It will identify what hardware you have, whether you are running the latest version of critical programs such as Adobe® Flash® 10 Player. It will also identify whether your Internet connection is fast enough to enable smooth graphic, 3DS models, animation, and video encoders/streaming videos without delays and choppiness. Our system will prompt you to download software upgrades and will identify if you need to increase your bandwidth to have effective and smooth video/audio capabilities. Your bandwidth is monitored throughout the meeting.
Once you or your company has subscribed to Jigsaw Meeting, you will be sent access information. By clicking on the link, you will be prompted to complete a brief profile that includes setting your password. Once that information is complete, you are ready to start using Jigsaw.
Jigsaw Meeting Security
Yes. Jigsaw Meeting uses 256 bit encryption along with SSL layers to ensure all levels of information is secure. We use the highest security standards to protect user privacy and access to data, information and systems. We utilize complete end to end 256-bit encryption (AES – Advanced Encryption Standard) for all meeting data including but not limited to information, graphics, files, screen images, chat text, whiteboard session, 3D models and animation. We are also PCI compliant which ensures additional security of processing payment information.
You control who you invite to the sessions by utilizing e-mail invitations. Once you have sent an invitation to a prospective attendee, they will be able to join the meeting through a link in the invitation. Prior to actually joining the meeting, the invitee must set up his/her profile, including a password that they will utilize any time they are invited to a meeting on Jigsaw Meeting. The Username through Jigsaw Meeting is an individual’s e-mail address, which will auto-populate from the invitation link.
There should be no firewall issues because you are not downloading software. In fact, we are not coming into your “e-space”, you are coming to the internet to log in to us. If you have Internet capability, you can utilize Jigsaw Meeting because it is totally web enabled. We utilize the main internet ports that most organizations open for their team members to access data on the web. In the unlikely event that you cannot access Jigsaw Meeting due to extreme firewalls lock outs by your company, we can work with your IT department and open a “tunnel” to allow access to the Jigsaw Meeting application.
You can send out multiple invitations to your scheduled sessions, after your initial e-mail invitation, if there are other attendees you want to participate in the session. Should you need to add attendees to your meeting after the initial wave of invitations are sent, the application will only send out invitations to those invitees who have not yet received an invitation. You can also invite someone to the meeting after the meeting has started by simply going to the Invite Attendee page, adding their e-mail address and hitting the Send Invitations button. They will be able to join the meeting in progress through clicking on the Log In link and following the log in process.
Jigsaw Meeting Archiving
Yes, unless you determine that you do not want a session archived. All information that belongs to the meeting is archived except video chats, private text chats, and information that is written on personal noteboards and white boards.
We archive all information for 12 months. You can choose to have your information archived longer, but there is an additional charge for long term archiving.
There is no charge for archiving for the first 6 months. Archiving is then charged on a set monthly fee beginning the 7th month of use. There is a charge for longer term archiving. Please contact our Customer Assist program to get pricing on long term archiving.
The entire session can be archived except video chats, text chats, and personal noteboards and whiteboards.