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Frequently Asked Questions
Overview of Jigsaw Meeting
Subscribing to Jigsaw Meeting
Getting Started
Jigsaw Meeting Security
Jigsaw Meeting Archiving
Attending a Jigsaw Meeting SessionOverview of e-StamosWho Is Jigsaw Meeting?Jigsaw Meeting is an organization that has developed a web-based interactive, collaborative solution. This solution provides companies a means to strategize, teach, collaborate, and meet with customers and staff virtually and interactively. Jigsaw Meeting is a privately-owned company based north of Atlanta, Georgia, owned by a group of executives who have flown millions of miles to meet face-to-face with customers, prospects, and staff, and who believe that by utilizing specific technology you can effectively meet face-to-face in a virtual world. ^top What is Jigsaw Meeting?A solution that allows your computer screen to be divided into multiple panes so you can view, interact, and strategize with others during a web meeting. Each pane has multiple capabilities, including seeing the presenter, viewing and manipulating the presentation materials, numerous communication tools, 3D models, videos, noteboards, whiteboard, and instant quizzing/polling options. ^top
Why Is Jigsaw Meeting different from other computer based conferencing systems?Jigsaw Meeting is an interactive web meeting solution. There is no software to download and you do not share your desktop. Everything is provided through our secure servers which significantly reduces lag time. Unlike the computer-based web conferencing systems, the presenter has multiple tools available and the attendees/participants have the ability to review data, information, 3DS models, videos, and other information independent of the presenter or other participants. The ability to video and text chat, independently move forward in the presentation, manipulate the data and models during the presentation, group and individual noteboards and whiteboards for strategic meetings, with Adobe® PDF capability, all add to the engagement and interaction in a Jigsaw meeting. ^top
Can I customize Jigsaw Meeting to fit my company's needs?Yes. Jigsaw Meeting provides the ability to brand your company name to the application. We can utilize your company logo and corporate colors to design your meeting application. ^top
Who should I call to discuss Jigsaw Meeting in more detail?To find out more about Jigsaw Meeting please call 877.571.0004 or feel free to call our Sales Department at 678-208-2282 or 678.641.3280. ^top
Subscribing to Jigsaw MeetingHow do I subscribe to Jigsaw Meeting?You can subscribe directly from our website through several links that will take you to a purchase screen. We accept most major credit cards. You simply identify the subscription plan that best fits your company needs and follow the step by step instructions. Your credit card will be charged monthly unless you have chosen a prepaid plan which can save you money. You can also opt for us to invoice your company each month. If you choose the invoice option, payment is due within 20 days of invoicing. ^top
How do I know that my account information and transaction are secure?Our state-of-the-art technology encrypts data traveling between your computer and our server, making it virtually impossible for anyone to access your account information. We use SSL, the most trusted method of securing Internet transactions today. We are also PCI compliant to ensure all data is secured. ^top
Is there sales tax charged if I buy Jigsaw Meeting?At this time we do not charge sales tax. ^top
Getting StartedWhat are the system requirements for using Jigsaw Meeting?To use Jigsaw Meeting you need the following ( minimum requirements):
Who has the right to host or schedule a meeting?Jigsaw Meeting is licensed by named hosts and a set number of participants per host. The three different levels of participants are host, presenter, attendee. Only named hosts can schedule a meeting. The host can have multiple presenters in a meeting, who will have rights and access to add data to the meeting. There can also be multiple attendees in the meeting. The attendee has the capability to view and manipulate certain data provided in the meeting by either the host or presenters. ^top
How many participants can join?Jigsaw Meeting is licensed by named hosts and a set number of participants per host. The subscription your company purchased, determines the number of participants that can join a meeting. Any subscription can be upgraded immediately to add more participants. ^top
What if I need to increase the number of attendees per host?Multiple subscription plans are available. If your company chooses one plan and discovers that you need more host and/or participant accesses, you can always upgrade to the next package. Jigsaw Meeting will also work with your company to identify your specific needs and will build a customized subscription package, if necessary. ^top
Do I need a conference call in number for the audio portion of a meeting?No. Jigsaw Meeting utilizes VOiP for the audio portion of your sessions. You can utilize conference numbers should your company choose, but our recommendation is to utilize our complete technology package and ultimately save costs. To utilize VOIP effectively, we recommend the use of USB headsets for noise and feedback cancellation and to ensure better sound quality. ^top
How do I know my system has the necessary upgrades and connectivity for Jigsaw Meeting?Jigsaw Meeting will do a complete system check of your computer when you sign in for the first time. It will identify what hardware you have, whether you are running the latest version of critical programs such as Adobe Flash 10 Player. It will also identify whether your Internet connection is fast enough to enable smooth graphic, 3DS models, animation, and video encoders/streaming videos without delays and choppiness. Our system will prompt you to download software upgrades and will identify if you need to increase your bandwidth to have effective and smooth video/audio capabilities. Your bandwidth is monitored throughout the meeting. ^top
How do I start using Jigsaw Meeting?Once you or your company has subscribed to Jigsaw Meeting, you will be sent access information. By clicking on the link, you will be prompted to complete a brief profile that includes setting your password. Once that information is complete, you are ready to start using Jigsaw. ^top
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