Do you have an Account Management team that is focused on strengthening your company’s relationship with your customers? Are they also responsible for upselling new products or services to your customers? How often are they actually in front of your customers and what is that costing you?
By using Jigsaw Meeting, your Account Management team can connect with your customers in a face to face manner using the dual video option of Jigsaw Meeting. This allows that critical personal touch without the expense and time consumption of flying or driving to the customer. The impact of seeing your customer and having them see you, regularly, is significant.
And, as your Account Management team is working with the customer, they can document issues, information or questions for follow up through the note board and save this information to see to the appropriate people within the organization. This eliminates dual work of note taking and transcribing through an e-mail and, not only lets the customer input into the information sharing but confirms for the team that this is truly the customer’s input.
How would you rate your customer service program? More importantly, how would your customers rate your customer service program? If your rating is less than superior, Jigsaw Meeting can help you improve this rating. Studies show that relationships are built and strengthened through the visual perspective of face to face meetings. It’s also easier to work together on issues when you have the ability to see who you’re working with.
Using the dual video option in Jigsaw Meeting, your customer service representative can actually meet your customer in a face to face environment. And, using VOIP that is built into the application, the ability to record the issues for the Manager or the development team to review the actual issues can be invaluable.
There are other key features in the Jigsaw application that can assist your customer service department to be more efficient and effective as they work with your customer base.
How does your sales team currently connect with sales prospects? Do you qualify your prospects before you incur travel costs? Are they dialing for dollars, are they driving for dollars or are they flying for dollars? What’s your conversion rate for each trip that is made to a prospect?
What is your overall cost of sales? Would you like to reduce this cost and get the most out of your sales team? By using Jigsaw Meeting for your prospecting process, you make direct face to face connections with your potential customer, your sales rep is more productive and your travel costs are significantly reduced.
Jigsaw Meeting provides several options for video meetings and calls that emulate the critical face to face introduction. During this meeting your rep can gauge the interest level of that prospect and determine if traveling to see that prospect in person is truly warranted. Other key features for introducing your company to a prospect includes the ability to include 3D models, note board reviews for identifying the prospect’s needs and the ability to show PowerPoint® presentations. Because Jigsaw is designed to be an interactive solution, your prospect can review and manage the data being provided at their pace. And, instead of using the costly “leave behind” brochures, your sales rep can upload an electronic copy into the meeting and the prospect can download or print it. This saves your organization thousands of dollars while giving your prospects the necessary company information.
Using Jigsaw Meeting can save up to 88% in travel costs.
In today’s environment it is absolutely critical that your customer knows what he means to your business. Effectively managing your customer base can be time consuming and costly. This often means traveling to the customer site to check in or bringing your customers to your office so you can gauge their level of satisfaction with your delivery system.
A strong relationship with your customers means referrals and testimonials regarding how you do business. Differentiate yourself from everyone else. By using Jigsaw Meeting you can also talk about the cost savings to them that meeting virtually brings, the carbon footprint that your company is focused on reducing and the striving for perfection attitude that your organization is undertaking.
Now you can use Jigsaw Meeting as an effective platform to meet your customer base face to face. Our virtual meeting application emulates a face to face meeting and provides the critical connection between you and your customer without the cost of travel. Jigsaw has several options for video meeting and calls that bring your customer right to your desk where you can read their body language, decipher their facial expression and position your company for retaining them as a customer or introducing them to new products that you are introducing.
What is percentage of your customers use more than one product or service? How often does your sales team sell more products or services in to your current client base? While studies show that your client base is the most fertile ground for selling more products, it can also be the most costly if your sales team is traveling to each customer.
Once your sales rep has established a good relationship with your customer, the opportunity to sell more products or services is secured. By using Jigsaw Meeting your sales rep can have a virtual face to face meeting to review the customer’s needs, introduce the product that fulfills that need and review the ROI or the value proposition of that product or service.
How do you introduce your customers to new products or new features in your product? Who is responsible for ensuring this happens and how often do you find that many customers have never been informed of new products and have bought from a competitor?
Many times these new products or upgrades are at a lower price point, so traveling to see the customer to introduce these products is not warranted. But, when sold throughout your customer base, the improvement in your revenue stream is significant. You can make this a financially sound process by using Jigsaw Meeting.
Jigsaw Meeting can help your team schedule virtual face to face meetings with all your customers to review new products, upgrades and features. Whether you have a “farm driven” sales team, account management team or a telemarketing team that’s responsible for introducing new products to your customer base, they can all utilize the Jigsaw application to ensure timely and effective product review meetings with your customers. By using Jigsaw, your sales rep can also invite subject matter experts to join the meeting with the customer without increasing the cost of sale.
Don’t let your competitors get in first with their new products.
Are you responsible for training your customers on your products or service capabilities? Is your current process effective for the customer and cost efficient for you? Have you tried virtual training but have not had the success necessary to keep your customer happy? Do you have more than 1 person or department responsible for training your customers? Do your customers expect training as part of the purchase price of your product? Do you find your team has to repeat training programs for the same customer because of staff changes by the customer?
If you answer yes to any of these questions, Jigsaw Meeting can help you better manage your training programs. Through the use of video meetings and interactive features, your training team can now schedule effective training programs that include testing with immediate results which identifies grasp of data. Using the multiple tools within the Jigsaw Meeting application, your training team can customize a training program to fit the unique needs of each of your customers.
How often throughout the day do individual team members reach out to your customer base using the telephone? If you were able to choose between having your team in front of customers or on a phone call, which would you choose?
Jigsaw Meeting gives you the opportunity to be in front of your clients every day without the high cost of travel and the productivity drain of being out of the office. Jigsaw Meeting has a dual video feature that allows you to see your customer and your customer to see you while you discuss the reason for the call. And, by using VOIP, that is included in the application, you reduce your phone expenses.
Scheduling a meeting with Jigsaw is as simple as scheduling a traditional conference call. You simply identify the meeting name, date, time and the people you want in your meeting and you are done. And, using VOIP gives you the clarity and connection without the need to use the phone. We do recommend USB headsets for VOIP which gives you optimum quality.
How do you currently manage the communications between your technical team and your production team? Do you find a delay in getting things accomplished because information has to be sent back and forth via e-mail or FedEx? When you get these teams together, do you have a platform that allows them to truly collaborate and save the work they done during the session?
What if you could get your teams together in a virtual face to face meeting that provides the capability of uploading 3D models of prototypes, videos of information on processes or demos and real time note boards and whiteboards that have Adobe® PDF capability to ensure all work is saved for future referencing.
Jigsaw Meeting provides such an application in a cost effective subscription model. Utilizing our video and PowerPoint® sharing features you can review information interactively. By adding in the 3D models and the real time note boards and whiteboards your virtual meeting emulates a face to face meeting without the travel expense and time.
Is your production implementation process working at peak effectiveness? Do you know what the cost of implementing your product to your customers is? Do you send a team of professionals to your customers’ physical location to implement? Do you have pre-implementation planning meetings to review the Implementation Plan prior to the implementation meetings? Once your team is at the customer site, how often does your team experience delays and down times because the customer’s focus for the day changed?
Jigsaw Meeting offers a sound solution for Product Implementation and Pre-Implementation meetings and calls. The numerous features allow your team to determine what tools will work best with any given client and product or service. Your team can choose to have live video feeds and then move to prerecorded videos that display the product and process. They can utilize the PowerPoint® with the sharing feature that allows your customer to review the information while listening, 3D model rendering is available which gives every participant the opportunity to manipulate the model independently. And, of course the real time note boards and white boards are available for collaboration or information documentation. All documents that your team utilizes can be uploaded for your customer to review and download at their leisure. And, last but not least is the testing/survey option with real time results fed back to the presenter and the ability to download all meeting information into a Meeting Report that documents what transpired during the meeting. This feature is valuable when a customer states they were not given appropriate documentation and implementation guidance.
Here are a few examples:
